Welcome to the San Francisco Bay Area Chapter
HDI is the worlds largest IT service & support membership association & the industry's premier certification & training body.
Our local chapter is instrumental in linking together IT service & support professionals - bringing them together to share best practices & offer networking opportunities.
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March 2010 Chapter Meeting - Friday, Mar 26th
See the meeting page for more details
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 Every year, HDI Local Chapters nationwide opt to participate in what is known as the Circle of Excellence Award. Chapters are measured in several areas -- Chapter growth, officer call and meeting participation, website content, chapter management, programs, and education. SFHDI was awarded Silver in 2008 and this year we're proud to say brought home the Gold!!
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Upcoming Global HDI Events
Join us in Orlando for the HDI Global Conference in March. There's still time to register!
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Bring Your Team to the 2010 HDI Roadshow in San Francisco!
Continuing education remains one of the highest ranking factors in employee satisfaction. Invest in your team and invest in your support operations.
One-Day Conference
San Francisco – April 15, 2010
JW Marriott Union Square
The HDI Roadshow is bringing four of the most popular sessions from our 2010 World Conference directly to you. These informative, in-depth sessions will inspire your IT service and support team to provide exceptional support services. View Complete Session Descriptions
Session #1 - Build an Effective Customer Service Strategy
Charles McCann, Oklahoma State University Information Technology Division
Session #2 - What to DO with the Metrics You SHOULD Be Collecting
John Custy, HDI Faculty Member and Principal, JPC Group
Session #3 - High Performance Leadership
Julie Mohr, HDI Faculty Member and Principal Research Analyst and Author, BluePrintAudits.com
Session #4 - Case Study: From Disdain to Delight, 12 Steps to Creating a Service Culture
Ralph Loura, Senior Vice President of IT, Medicis Pharmaceutical
IT Service and Technical Support Courses
San Francisco – April 12-14, 2010
JW Marriott Union Square
These four HDI courses held in conjunction with each conference teach valuable best practices, processes, and leadership skills required for success in specific service and support roles.
HDI Support Center Team Lead | April 13-14
Hone the essential leadership skills required to enhance team performance.
Price $1,595 | HDI Member Price $1,495
Learn More |
HDI Support Center Manager | April 12-14
Leverage people, processes, and technology to meet service demands.
Price: $1,895 | HDI Member Price: $1,795
Learn More |
HDI Support Center Director | April 12-14
Strategically lead the service and support organization and increase business value.
Price: $2,895 | HDI Member Price: $2,795
Learn More |
Knowledge Management Foundation: KCS | April 12-14
Save time and money with effective Knowledge Management.
Price: $1,595 | HDI Member Price: $1,495
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