FREE HDI COURSE: Malcolm Fry presents Power of Metrics for Optimal ITSM Performance

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FREE HDI COURSE: Malcolm Fry presents Power of Metrics for Optimal ITSM Performance

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Information Technology Service Management (ITSM) is focused on defining and managing processes to optimize performance. ITSM metrics provide a vast amount of data in the form of measurements. That data must be translated into information that can be used to monitor and manage the business. Learning how to leverage this information produces knowledge used to produce service improvements and sustained performance. In this course, we will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management.

Location : Fenwick & West, 801 California St., Mountain View, CA 94041

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