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Bren Boddy-Thomas |
Chapter Advisor/VP of Social Media
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Bren has worked in Customer Service Management for Exchange Bank (a Community Bank in the Sonoma Wine Country) since 1993, and in the Customer Service industry since 1981. She created the “Super Help Desk” in 2002. Not only does her unique Help Desk support IT, but they also support Bank Security, Policies & Procedures, New Accounts, Bank Operations, Facilities, Maintenance and Telecommunications.
Bren attended her first HDI meeting in 2003. She's proud to say, "Everything I have learned about running a Help Desk I have learned from HDI” and speaks on that topic at both the Local Chapter meetings as well as the National Conference. From 2009 to 2010 Bren served as the President of the San Francisco Bay Area Chapter of HDI. In 2009 she was also elected to the Member Advisory Board for HDI as a Member at Large and in June 2010 Bren became the new Western Region Director of HDI, overseeing and guiding all the Western Region Chapters. She is also is bridging the gap between industry and education by working with her local college and was appointed to the Computer Science Advisory Board at Santa Rosa Junior College in 2008.
In her free time Bren plays golf, rides her motorcycle (Yamaha VStar) and travels. |
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