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PRODID:-//HDI San Francisco Bay Area//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:SFHDI - AI in Action: Real Stories from Support Operations
DTSTART;TZID=US/Pacific;VALUE=DATE-TIME:20260416T160000
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DTSTAMP;VALUE=DATE-TIME:20260317T172742
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DESCRIPTION: AI in Action: Real Stories from Support Operations Date: April
  16\, 2026 Time: 4:00 &ndash\; 6:00 PM Location: Fenwick\, 801 California 
 St.\, Mountain View Our popular Round Table Forum returns this 
 April&mdash\;focused on how organizations are actually using AI in IT 
 support and service operations. This session goes beyond the hype to 
 explore real-world strategies\, lessons learned\, and practical 
 applications from teams in the field. We&rsquo\;ll begin with short 
 introductions from our table leaders\, each sharing how their organization
  is exploring AI to improve support efficiency\, knowledge management\, 
 and the end-user experience. Attendees will then join facilitated 
 roundtable discussions to exchange ideas\, ask questions\, and learn from 
 peers. We&rsquo\;re excited to have Dan Turchin\, CEO and Founder of 
 PeopleReign\, the leading AI platform for IT and HR employee service\, 
 serving as our event facilitator&mdash\;helping guide the conversation and
  bring together insights from across the room. Discussion topics may 
 include: Using Microsoft Copilot and other AI tools in support workflows 
 Training teams and driving adoption Balancing automation with human 
 expertise Exploring low-code and open AI solutions What to Expect This is 
 a highly interactive\, in-person event designed for 
 conversation&mdash\;not presentations. You&rsquo\;ll have the opportunity 
 to: Join small-group discussions with experienced practitioners Learn 
 what&rsquo\;s working (and what&rsquo\;s not) across different 
 organizations Build connections with others navigating similar challenges 
 What to Bring Bring your questions\, experiences\, and ideas. Whether 
 you&rsquo\;re actively implementing AI or just getting started\, this is 
 your chance to learn from the SFHDI community and walk away with practical
  insights you can apply right away. 
LOCATION:Fenwick\, 801 California St. in Mountain View
PRIORITY:5
URL:https://www.sfhdi.org:443/events/2026-april-practical-ai
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