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VERSION:2.0
PRODID:-//HDI San Francisco Bay Area//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:SFHDI - Cybersecurity from the Service Desk Inward
DTSTART;TZID=US/Pacific;VALUE=DATE-TIME:20261013T150000
DTEND;TZID=US/Pacific;VALUE=DATE-TIME:20261013T170000
DTSTAMP;VALUE=DATE-TIME:20260904T191117
UID:6a9b17d551ea1f05e0da6527
DESCRIPTION: Cybersecurity from the Service Desk Inward Date: October 13\, 
 2026 Time: 3:00 - 5:00 PM Location: Netflix\, 121 Albright Way\, Los 
 Gatos\, CA | Building G Security doesn't start in the SOC. It often starts
  with the service desk. The service desk is increasingly on the front line
  of cybersecurity. Password resets\, MFA issues\, account recovery\, 
 suspicious requests\, and social engineering attempts can all be early 
 indicators of a security incident&mdash\;but are support teams equipped to
  recognize them and know when to escalate? Join SFHDI for an interactive 
 conversation bringing together IT service management\, cybersecurity\, 
 identity and access management\, and enterprise technology leaders to 
 explore how these teams can work together to protect the organization. 
 We'll look beyond security tools and policies to examine what actually 
 happens when a potential threat reaches the service desk. What We'll 
 Explore How service desk teams can serve as an early-warning security 
 sensor What support teams may see before security teams do Phishing\, 
 social engineering\, MFA fatigue\, and identity-based attacks Identity 
 verification and secure account recovery Escalation paths that 
 work&mdash\;and those that don't How support and security teams can build 
 stronger partnerships Practical ways to strengthen security without 
 sacrificing the customer experience Join Us in Los Gatos This event will 
 be streamed for those who can't attend in person\, but the best way to 
 experience the conversation is to join us in Los Gatos. In-person 
 attendees will have the opportunity to connect with fellow IT\, service 
 management\, cybersecurity\, and technology professionals\, participate in
  the discussion\, and continue the conversation with speakers and peers 
 before and after the program. Come for the conversation. Stay for the 
 connections. Whether you lead a service desk\, work in IT support\, manage
  identity and access\, respond to security incidents\, or are responsible 
 for protecting the technology your organization depends on\, you'll leave 
 with practical ideas you can take back to your team. Come explore what 
 happens when the service desk becomes part of the security team&mdash\;not
  just the team that answers the phone. 
LOCATION:Netflix\, 121 Albright Way\, Los Gatos\,  Building G
PRIORITY:5
URL:https://www.sfhdi.org:443/events/sfhdi-cybersecurity-service-desk
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