BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//HDI San Francisco Bay Area//Silkstart Technology Inc.//
BEGIN:VTIMEZONE
TZID:US/Pacific
BEGIN:DAYLIGHT
DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:PDT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
END:DAYLIGHT
BEGIN:STANDARD
DTSTART;VALUE=DATE-TIME:20261101T020000
TZNAME:PST
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:SFHDI Why 95% of AI Projects Fail to Deliver ROI and How to Fix It
DTSTART;TZID=US/Pacific;VALUE=DATE-TIME:20251203T113000
DTEND;TZID=US/Pacific;VALUE=DATE-TIME:20251203T130000
DTSTAMP;VALUE=DATE-TIME:20251108T013235
UID:690e9db396385f05d5f02d61
DESCRIPTION: Why 95% of AI Projects Fail to Deliver ROI and How to Fix It 
 Time: 11:30 am | Networking and Introductions 12 Noon - 1 pm | Program 
 Location: Virtual (Link will be provided upon registration) More than 90% 
 of AI initiatives never deliver measurable value. In service and support 
 it&rsquo\;s not about the technology\, it&rsquo\;s how success is 
 defined\, who owns it\, and knowing what &ldquo\;good&rdquo\; looks like. 
 In this interactive virtual workshop\, you&rsquo\;ll learn a proven path 
 to avoid becoming part of that 95%. Designed specifically for ITSM and 
 help-desk leaders\, this workshop gives you a practical\, actionable 
 framework to define goals\, clarify ownership\, and validate readiness 
 before committing time or resources to your next AI project. This event is
  free for everyone\, but our work is funded by our members. Not a member 
 yet? Join here. About our Speaker: Benjamin Queen is an AI &amp\; Service 
 Innovation Advisor/Practitioner with more than two decades of experience 
 helping organizations turn technology investments into measurable business
  results. His work spans the design\, development and deployment of 
 programs that advance technology fluency\, responsible innovation\, AI 
 literacy\, governance\, workflow automation and digital adoption. Over his
  career\, he has consulted for and worked with companies including 
 Splashtop\, Juniper Networks\, PriceWaterhouseCoopers\, American Express\,
  NYMEX\, Marsh &amp\; McLennan\, Federal Express\, UPS and Goldman Sachs. 
 Today\, Ben focuses on helping IT service and support leaders integrate 
 emerging technologies responsibly while ensuring every initiative delivers
  visible improvements in speed\, quality and customer satisfaction through
  practical\, results-driven execution. 
LOCATION:Virtual Event — Link will be provided upon registration
PRIORITY:5
URL:https://www.sfhdi.org:443/events/sfhdi-why-ai-project-fail
END:VEVENT
END:VCALENDAR