Thursday, December 12, 2019Time: 4:30 to 6:30 pmGo Pro - 3025 Clearview Way San Mateo, CA 94402Hors d'oeuvres and refreshments will be served. This event is FREE for HDI members, nominees+guests and students. Non-member cost is $10.00 Special thanks to Go Pro for hosting our location
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Best Service and Support Analyst Award Nominee
Sergio O'Connor - Go Pro
This award recognizes a first level support analyst that exemplifies the best qualities among the practitioners in our local chapter who possess the knowledge and skills required to provide quality service and support for customers.
Best Service and Support Technician Award Nominees
Ngoc Nguyen - Ellie Mae
Joseph Lipsig - DeAnza College
This award is given to a desktop support technician who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.
Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintained the highest standards of quality and customer satisfaction. Every finalist gets one free pass to attend the award ceremony, hosted at one of HDI's two annual events. More information on HDI awards is here.