HDI Support World: Celebrating Community, Recognizing Leaders, and Leveling Up Through Training
This week’s HDI Support World newsletter is filled with appreciation, opportunity, and practical solutions for IT service leaders navigating real-world challenges.
First, HDI gives a heartfelt thank you to everyone who made Service Management World a success. From powerful sessions to hallway conversations, SMW 2025 left the community energized. Readers are invited to relive the highlights through the official photo album and stay connected via HDI’s LinkedIn page for more industry inspiration.
Building on that momentum, HDI is now accepting nominations for the 2026 Top 25 Thought Leaders. If you met someone at SMW who’s shaping the future of IT service and support, this is the perfect way to spotlight their impact and elevate their voice in the field.
In the spirit of growth, Ginette Andre announces a limited-time Black Friday sale on HDI’s acclaimed training and certification programs. With 15% off all online and virtual courses using code HDIBLACK15 (through Dec. 5), this is the perfect time to use remaining 2025 budget or prepare for Q1 success.
Finally, Doug Tedder’s top-ranked article on employee onboarding lands at No. 8 in HDI’s 2025 countdown. His key takeaway: onboarding doesn’t belong to one department. It requires value stream ownership—a holistic approach that ensures every new hire feels supported, integrated, and set up for long-term success.
From community recognition to professional development and operational excellence, this newsletter reinforces HDI’s mission to empower service management professionals at every level.