Event Details
In the new normal of hybrid work environments, the challenges of shared culture and collaboration are greater than ever. Despite massive investments in collaboration tools, self-service portals, knowledge management systems, and IT service management platforms, many organizations continue struggling to establish and nurture organizational culture, align teams, and build effective value chains connecting those teams to each other, to external partners, and to customers.
On October 24 at 1 PM ET join HDI principal analyst Tim McElgunn along with HALO’s Tom Monaghan, Patti Blackstaffe, and Johann Botha for an in-depth exploration of the opportunities and challenges of extending service management beyond IT and tech support to empower culture and collaboration.
Don’t miss the conversation as these globally recognized digital transformation thought leaders discuss the hurdles trailblazing organizations have overcome as they leverage SM to empower their stakeholders. They’ll share their real-world experiences and insights into the human, organizational, and technology impacts of successful transformation efforts and help you capture those benefits for your organization.
Speakers:
Tom Monaghan
Sales Manager,
Halo Service Solution
Sales Manager at HaloITSM who began his career 10 years ago as a support engineer for the company. His technical background and passion for excellence in the company has allowed him to successfully steer the whole organisation towards a more creative approach to the delivery of industry leading enterprise service management software.
Patti Blackstaffe
Tech Leader's Advisor, Consultant, CEO
Globalsway
Patti Blackstaffe is an impassioned author, speaker, and consultant specializing in leadership, governance, and transformation. She has led transformations for various initiatives in the enterprise tech stack, including ERP, ITSM, CRM, HRM, and cloud-powered platforms. Patti's ability to visualize connections and interdependencies in her early roles in IT outsourcing and systems integration led her to lead teams delivering systems in the MEAA region until she launched her firm in 2008. With a systemic and human-centred approach, she helps companies improve digital leadership and facilitate governance refresh programs for digital environments. Patti is a Fellow of the Institute for Digital Transformation, an HDI Top 25 Thought Leader for 2021/2023, an Industry Advisor for the University of Calgary Business, Technology, Management and Analytics Program and has served on many non-profit boards.
Johann Botha
getITright Netherlands
Consultant specializing in building digital age capabilities and practical skills to solve problems, grow people, facilitate change, dream, scheme, but most importantly, DO! Johann facilitated dozens of technical and business transformation projects, globally and across industries for almost four decades. He received global recognition for his Digital Transformation, Agile, Strategy, Governance, and Service Management work from institutions like ISACA, itSMF, HDI, and Thinkers360. He authored or co-authored 17 books and is a regular guest on the conference and podcast scene. CEO of getITright Netherlands, Architect of Agile-ADapT, EXIN Chief Examiner (Agile/Digital Transformation), and MPhil IT Governance lecturer at Nelson Mandela University.
Tim McElgunn
Principal Analyst
ICMI & HDI
Tim McElgunn is Principal Analyst for HDI and ICMI, producing and managing content and events for our community of contact center and technical support professionals. A skilled analyst, strategic advisor, writer and editor, Tim has extensive experience researching, synthesizing, and explaining strategic, regulatory, technology, and service trends. Before joining the Informa team, Tim held senior editorial and analysis roles at Bloomberg Law, Stratecast Partners/Frost & Sullivan, and Gartner.
