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Terri Oropeza posted an articleNominations for the 2027 SFHDI Awards are open — celebrate your team's best before November 4. see more
Every day, service and support professionals across the Bay Area go above and beyond — solving the tough tickets, mentoring teammates, and keeping the business running when it matters most. Now is the time to make sure that work gets seen.
Nominations for the 2027 HDI Global Service & Support Awards are officially open through the HDI San Francisco Bay Area Local Chapter, and we want to hear about the people on your team who deserve the spotlight.
What We're Recognizing
SFHDI is actively recruiting nominations in four categories this year:
- Best Service and Support Analyst
- Best Service and Support Technician
- Best Team Lead (New!!)
- Best Service and Support Manager
These sit within a larger national program — the full HDI Global Service & Support Awards list also includes categories like Best Team Lead, Best Use of AI, Best Change Initiative, and several team-level awards (Best Service and Support Organization, Best Service and Support Culture, Best Service Improvement Initiative, and Best Customer Experience). If your organization's story fits one of those instead, the same nomination portal covers all of them.
Why Nominate
- It's free. No HDI membership required for you or your nominee.
- There's no limit. Nominate as many people as you'd like, across as many categories as fit.
- It's quick. The nomination form takes just a few minutes — pull from a recent performance review, a kudos email, or a story about a win your team is proud of.
- The recognition compounds. Analyst, Technician, and Team Lead nominations go through SFHDI's local judging process, which includes a short recorded interview. Local Chapter winners then advance to District-level judging, and District honorees become National Finalists. Manager and LCO of the Year nominations are bonus categories for our chapter — they skip the local interview and go straight to national-level judging, with input from Local Chapter Officers.
- The stage is big. National winners across all categories are announced live at HDI's Service & Support World conference, April 25–29, 2027, at Caesars Palace in Las Vegas.
How It Works
- Visit the HDI Awards nomination page and select the category that fits your nominee.
- Complete the short nomination form — no HDI membership required.
- If your nominee is up for Analyst, Technician or Team Lead, SFHDI will follow up to schedule a brief recorded interview.
- Sit back and cheer them on as they move through local, district, and national judging.
Key Dates
- Nomination deadline: November 4, 2026
- Local Chapter Celebration and Announcement of Winners: December 9, 2026
- National winners announced: HDI Service & Support World, April 25–29, 2027, Caesars Palace, Las Vegas
Let's Make 2027 the Year
Great service and support happens because of great people. Help us celebrate them — submit your nomination before November 4, 2026, and give your team the recognition they've earned, from the Bay Area to the national stage.
With appreciation, HDI San Francisco Bay Area Local Chapter Board
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Communications Teresa Pelley (Admin) posted an articleHDI Local Chapter's November Newsletter! see moreWelcome to HDI Local Chapters monthly newsletter! Highlighting events and activities around the US.
President's Message...
With Laurie Lukken
As we begin to think about celebrating Thanksgiving, let us take a moment to reflect on the many blessings in our lives, the opportunities we have been given, and the people who make our journey meaningful. Thanksgiving reminds us that gratitude is not just about appreciating what we have, but also recognizing the value of the people around us and the strength we gain when we come together.
Being part of a community like HDI Local Chapters means understanding that we are stronger together than we are alone. Each of us brings unique experiences, talents, perspectives, and lessons that can inspire and encourage others. When we take the time to listen, share our knowledge, and learn from one another, we create an environment where everyone has the opportunity to grow and succeed.
I also want to take this time to introduce an exclusive benefit for HDI members launching in November; an e-learning library that is built exclusively to fuel your professional growth on your own terms. Please review the information below for a few more details on this member exclusive benefit.
This Thanksgiving, let us be thankful not only for what we have accomplished individually, but also for what we can achieve collectively. Let us continue to encourage one another, celebrate each other's successes, offer support during challenging times, and share the wisdom we gain along the way.
Wishing you all a wonderful Thanksgiving filled with gratitude, connection, growth, and hope for the future!
New HDI Local Chapter e-Learning Library Launching in November
Get ready to take your professional development to the next level! Launching this month, the new e-Learning Library is designed exclusively for HDI members and built with busy IT support and service management professionals in mind.
Learn on your schedule. Grow your skills. Stay ahead of the curve.
The e-Learning Library puts professional growth at your fingertips with high-impact micro-learning articles you can access on your own time. Whether you have a few minutes between tasks or want to dive into a new topic, you’ll find opportunities to expand your knowledge and sharpen your skills.
Here’s what you can look forward to:
- Five articles available at launch to jump-start your learning journey.
- Fresh content every quarter with a new article added to keep your knowledge current.
- Flexible, bite-sized learning that fits your busy schedule.
- Professional growth on your terms with relevant insights tailored to IT support and service management professionals.
Keep an eye on your inbox! We’ll be sending dedicated emails with more details about the available articles and instructions on how to access your new learning resource.
Not an HDI member yet? Now is a great time to join! Don’t miss out on this exciting benefit and other opportunities to connect, learn, and grow with the HDI community.
Visit the HDI Local Chapters Membership page to learn more and become a member today!
Bytes and Banter Update
November Bytes & Banter Episodes
This November, Bytes & Banter explores two sides of professional growth: navigating the complexities of cybersecurity and building the mindset that helps us take charge of our careers. From protecting access at a global brand to embracing attitude, effort, and accountability, these conversations offer practical insights for today's tech professionals and leaders.
🎙️ Episode 39 – Tony Garcia: Less Friction, Better Security: Using AI in Identity and Access Management
In recognition of October Cybersecurity Month, Tony Garcia, Sr. Manager of Cybersecurity Service Operations at McDonald’s, joins Rocky McGuire to explore the intersection of IT Service Management and cybersecurity, with a focus on Identity and Access Management. Building on Tony’s earlier conversation at Service & Support World, this episode looks at what it takes to support identity and access across an organization operating at enormous scale—and how service management principles help keep people, processes, and technology working together.
🔁 Previously on Bytes & Banter – Episode 32: Varun Sharma – The Lost Art of Growth: When You Lead Yourself, Everything Else Follows
We’re revisiting our conversation with Varun Sharma, who challenges the idea that career growth depends primarily on certifications and credentials. Varun makes the case for three often-overlooked ingredients: attitude, effort, and accountability. Drawing on his experience navigating a layoff, he shares how adopting a “Be Ready” mindset, setting incremental goals, learning from setbacks, and owning both failures and successes can shape a career. His message is relevant whether you’re starting out, navigating a career transition, or leading others: meaningful growth begins with how you think and what you do next.
🎧 Listen on Apple Podcasts, Spotify, YouTube, or your favorite podcast platform.
Explore all episodes at https://www.hdilocalchapters.org/cpages/bytesandbanter.
Follow #BytesAndBanter for conversations that connect people, purpose, and tech.
HDI-MN miniCON 2026
Join us for the best Service and Support event in Minnesota!
miniCON isn't so mini anymore!- Technology Recycler and ITAD vendor onsite to take donations
- Recorded breakouts: you won't miss anything this time
- Happy Hour is back! Thank you to our sponsor Xurrent
- Added a roundtable for organized discussions of topics that matter to you!
We hope to see you there!
12:30 Arrive, networking and prize signup 1:00 Welcome and Kickoff 1:15
Breakout 1 - Jason Wischer - A Year in the Life of a Balanced Leader: Four Seasons to Lead with Purpose, Resilience, and Presence Breakout 2 - Josh Freitas- Beyond the Chatbox: Building AI That Learns With You 2:00 Break 2:15 Breakout 1 - Doug Rabold - It’s Not Easy Being Green: When Metrics Are Green, But Users Only See Red Breakout 2 - Joe Ness - Interview with a CIO: What you always wanted to ask your leaders, but never could.
3:00 Break 3:15 Roundtable - AI, job hunting and more! 4:00 Closing, Sponsor giveaways and Thanks 4:30 Happy Hour Date: November 4 7, 2026
Time: 12:30-4:30 PM CT
Location: Infinite Campus, 4321 109th Ave NE, Blaine, MN 55449
Cost: Members: Free! Non-Members: $50
Espresso Yourself: HDI Edition - Yinz Coffee
Join the HDI Steel City Chapter for a relaxed morning of networking and collaboration at Yinz Coffee in the Frick Building. Whether you're a service desk analyst, support leader, IT professional, or simply looking to connect with peers, this informal gathering is the perfect opportunity to step away from the daily grind and invest a little time in yourself.
Bring your laptop, grab your favorite coffee, and settle in for meaningful conversations with fellow technology professionals from across the Pittsburgh area.
What to Expect:
• Casual networking with local IT and support professionals
• Conversations around service management, support leadership, AI, and industry trends
• A welcoming space to share ideas, experiences, and challenges
• Flexible drop-in format. Stay for a quick coffee or the entire morningThere is no formal agenda, presentations, or pressure. Just great coffee and even better conversations.
Whether you're looking to grow your network, exchange ideas, or simply recharge with peers who understand the world of IT support, we hope you'll join us.
Date: November 6, 2026
Time: 9:00 PM - 12:00 PM ET
Location: 437 Grant St, Pittsburgh, PA 15219,
Cost: Free!
Revolutionizing the Customer Experience: Duquesne University's Journey from ITSM to ESM
Duquesne University will share its journey toward implementing a comprehensive enterprise service management solution and a universal service catalog that serves the entire university community.
They'll share the approach they took to people, process, and technology and explain how taking this approach led to successful campus-wide deployment.
Through thoughtful design, procurement, implementation, and promotion, resolution time has decreased, departmental silos have come down, customer satisfaction has increased, and more departments and stakeholders have come onboard.
Date: November 13, 2026
Time: 9:30 AM - 11:30 AM ET
Location: 700 Cranberry Woods Dr, Cranberry Twp, PA 16066
Cost: Members: Free! Non-Members: $20
HFDI/NYC Metro Vendor Showcase
Join HDI NYC Metro for an evening of discovery and networking at our upcoming Vendor Showcase!
Meet 4–5 technology vendors, explore the solutions they’re offering, and bring your questions. Whether you’re looking for new tools or simply want to see what’s happening in the ITSM space, this is a chance to learn from vendors and connect with fellow ITSM professionals.
We’ll have food and drinks, with plenty of time to meet and network with like-minded peers.
Date: November 18, 2026
Time: 5:30 PM - 8:00 PM ET
Location: 54 W 21st St, New York, NY 10010
Cost: Members: Free! Non-Members: $25
Updates from HDI...Check out these great industry happenings!
HDI Service and Support World: A Virtual Experience
Join us December 9, 2026 for HDI Service & Support World: A Virtual Experience, a free, one-day event designed to help IT service and support professionals finish the year strong, and head into 2027 ready for what’s next.
This year, we’re Building the Next Era of IT Service & Support. Together with practitioners, industry experts, and thought leaders, we’ll explore what’s working now, what’s changing, and where the profession goes next.
At HDI Service & Support World: A Virtual Experience, you’ll:
- Lead Forward with fresh ideas for growing your influence, your people, and your career
- Work Smarter with practical approaches to AI, knowledge, and better ways of getting work done
- Shape What’s Next with insights into the trends, strategies, and innovations defining the future of IT service and support
- Get an exclusive look at findings from HDI’s 2026 State of the Industry research
- Hear from voices across the profession and walk away with ideas you can put to work in the year ahead
No travel. No complicated plans. Just one day to step away from the day-to-day, connect with the HDI community, and get inspired about what you can build next.
Sign up here!
We're back with another opportunity to learn, connect, and collaborate with peers from both communities. Registration is now open for every remaining Idea Exchange this year! These interactive discussions are designed to spark practical conversations, fresh ideas, and meaningful connections with people who understand the challenges you're tackling every day.
Friday November 20, 11:30-12:30 PM ET: Goal Setting for 2027
Before the calendar turns, take time to think strategically about the year ahead. We’ll discuss how successful leaders prioritize initiatives, align service goals with business objectives, and build roadmaps that create lasting impact. Bring your ideas, your questions, and your plans for 2027. Sign up here and get ready to start your new year off strong!
HDI Awards - Submit Your Nomination Today!
There's something powerful about celebrating success together—it energizes teams, strengthens our community, and reminds us why the work we do matters.
That's the spirit behind the 2027 HDI Global Service and Support Awards, and we're thrilled to announce that nominations are now open! This is your opportunity to shine a spotlight on the people and initiatives that make your organization exceptional, while inspiring our entire service and support community with stories of excellence.
Has your team transformed challenges into breakthrough solutions? Is there someone on your team whose dedication and innovation lifts everyone around them? Now is the time to celebrate their achievements and share their success story with a community that truly understands the impact of great service and support.
Join us in honoring the talent, creativity, and resilience that define our industry. Submit your nomination today and be part of a celebration that recognizes what we can accomplish together!
Last call! Deadline is November 4th!
HDI Forums are Coming Back!
When HDI Forums went away, many of you had...feelings. We get it, and we love that you cared enough to let us know.
Good news: we heard you loud and clear, and we're taking action! HDI Industry Forums are officially coming back in 2027 in new more accessible format.
If you've been looking for a way to compare notes, solve problems, and build relationships with people who understand your industry (because they're in it, too!), then swipe for 5 reasons to get on the early interest list.👇
Space is limited, so sign up here to be the first to know when registration opens:
SupportWorld - Are You in the Know?
Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of them industry, HDI's SupportWorld helps you become the expert in technical support and service management. Get in the know - new articles are released every week!
November Learning Spotlight
Your HDI Insider Deal is Here!
Ready to invest in your team’s skills before the year ends? We have a little secret to share.
For a limited time, book an eligible HDI training course and get 50% off a second course with our BOGO50 Insider Sale!
Here’s the catch: this exclusive offer is available only when you book through the HDI Sales Team, and both courses must be completed by December 31, 2026.
Your secret code: BOGO50
🎓 Upcoming Courses to Explore
- Nov. 30: KCS Foundation
- Nov. 30–Dec. 1: Support Center Analyst
- Dec. 11: Coaching for Quality & Capability in the Support Center
- Dec. 16–17: HDI Desktop Advanced Support Technician
- Dec. 16–18: HDI Support Center Director
Check out the training course calendar and choose any two training courses through the end of the year.
Ready to Unlock Your Savings?
Contact the HDI Sales Team to book your training and mention code BOGO50.
What’s Driving Tech Salaries in 2027?
Not all tech skills are valued equally. As organizations invest in AI, data, cybersecurity and cloud modernization, professionals with specialized expertise are commanding greater attention and, in many cases, higher pay. The 2027 Robert Half Salary Guide shows 92% of technology leaders are offering higher salaries for relevant AI skills, while 65% are offering salaries above their planned ranges to secure talent. Read this article to discover the roles and skills influencing technology compensation in 2027.
HDI CONNECT...Where Practitioners Go for Advice!
HDI Connect is the place where support and service management professionals come to expand their knowledge, advance their careers, and find a community that acts like a family. Joining the community is complimentary to you, but priceless to your career and organization! Click here to sign up! It's free!
WHY WE'RE HERE...WHAT WE DO
HDI Local Chapters primary mission focuses on elevating the service and support industry through our Local Chapter Network. These goals are accomplished by:
❖ Building a community where people are encouraged to form connections that span different career paths and levels of experience in the service and support industry.
❖ Providing quality communications, educational events, and sharing of best practices among members within the service and support community.
❖ Maintaining a relationship and working closely with HDI Corporate as a strategic partner.
JOIN HDI!
Connect - Learn - Succeed for one low annual membership fee $149 per year. Students can join for the low price of $29 per year. Click here to join!
GET SOCIAL WITH US!
Thank you to our 2026 National Sponsors
Copyright © 2023 HDI Local Chapters - HDC Inc., All rights reserved.
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Communications Teresa Pelley (Admin) posted an articleEpisode 39: Less Friction, Better Security: Using AI in Identity and Access Management see more
Tony Garcia did not follow the traditional path into cybersecurity. He started with hands-on IT and database work, moved into service operations roles, and spent nine years at Dyson before joining McDonald's to work on Identity and Access Management. He didn't have a cybersecurity background, but he did have operational experience, curiosity and confidence that service management skills would transfer.
On the latest Bytes & Banter, Tony shares how his team centralized service management across more than 10 Identity and Access Management applications and services, and how AI-assisted analysis now turns days of incident trend work into about 15 minutes, followed by human review. He also talks about why identity security means educating everyone from restaurant crew to corporate staff without getting in the way of their work.
Watch the full conversation: Or listen on Apple Podcasts, Spotify, or your favorite platform.
Listen, Watch, and Join the Conversation
▶️ Watch this episode on YouTube
Catch the full video here of Episode 39: Less Friction, Better Security: Using AI in Identity and Access Management
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Communications Teresa Pelley (Admin) posted an articleSmarter Automation, Stronger Teams, and the Future of IT Support see more
Smarter Automation, Stronger Teams, and the Future of IT Support
This week's HDI SupportWorld focuses on an important message for IT service and support professionals: technology can help us work smarter, but only with the right processes, knowledge, and people behind it.
In "How Service Desks Can Use Automation and AI Without Automating Bad Processes," Glen Hoffmann reminds us that automation should improve service, not simply make existing problems happen faster. AI can help summarize incidents, recommend knowledge articles, and improve self-service, but it is only as effective as the information and processes supporting it. Organizations need to focus on meaningful outcomes, such as faster resolution times and improved customer satisfaction, rather than simply counting automated workflows. Human judgment also remains essential when handling exceptions and complex situations.
The newsletter also highlights the upcoming HDI Service & Support World: A Virtual Experience on December 9. This one-day event will bring together industry experts and practitioners to explore leadership, AI, knowledge management, and the trends expected to shape IT service and support in 2027. It is an opportunity to learn from others and prepare for what comes next.
Finally, HDI is celebrating the next generation of service and support leaders through its Rising Stars Spotlight. This year's recognition includes six emerging leaders making a difference in the industry. The first spotlight features Donald Ford, who shares his interest in advancing AI implementation within knowledge bases.
Together, these stories reinforce that the future of IT service and support is about more than technology. It's about improving how we work, developing future leaders, and making sure innovation creates real value for the people we support.
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Communications Teresa Pelley (Admin) posted an eventA free, one-day event built for IT service and support professionals see more
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Join us on December 9, 2026 for HDI Service & Support World: A Virtual Experience
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A free, one-day event built for IT service and support professionals ready to level up their impact
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Hear from:
- Chipotle
- World Bank
- University of TX
- ITSM Academy
- Consortium for Service Innovation
- Texas Tech
- Blue Cross Blue Shield
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Terri Oropeza posted an articleSecurity starts with the service desk. Connection starts in the room see more
Cybersecurity doesn't start in the SOC. It often starts with the service desk..
Cybersecurity doesn't start in the SOC. It often starts with the service desk.
Every day, service desk teams handle password resets, MFA problems, account recovery, suspicious requests, access issues, and users who may be the target of phishing or social engineering. These interactions give support teams a unique view into what is happening across an organization—and sometimes, they see the first signs of a security problem.
Join SFHDI on Tuesday, October 13, 2026, from 3:00–5:00 p.m. at Netflix in Los Gatos for Cybersecurity from the Service Desk Inward, a conversation about the growing role service desk teams play in protecting their organizations.
What we'll explore
We'll bring together perspectives from IT service management, cybersecurity, identity and access management, and enterprise technology to look at how these functions can work together more effectively.
Topics will include:
- How the service desk can serve as an early-warning security sensor
- What support teams may see before the security team does
- Social engineering and phishing attacks
- MFA-related attacks and account compromise
- Identity verification and secure account recovery
- Escalation paths that connect service desk and security teams
- Balancing security requirements with the customer experience
The Service Desk as a Security Sensor
The program will begin with a short presentation, “The Service Desk as a Security Sensor."
We'll look at how everyday service desk interactions can reveal potential security threats—and how support teams can recognize and respond to those signals while still providing a positive customer experience.
The presentation will be followed by a panel discussion featuring leaders who bring different perspectives to the intersection of service and security.
Join us in Los Gatos
This is more than a presentation. It's an opportunity to hear how other organizations are approaching the relationship between service desk and security teams—and to share your own experiences with peers.
Come for the conversation. Stay for the connections.
👉 Register here: [Register for Cybersecurity from the Service Desk Inward]Space is limited, so we encourage you to register early.
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Communications Teresa Pelley (Admin) posted an articleHow are support teams actually using AI today? Join the conversation. see more
Our recent SFHDI Awards Celebration was a great reminder of what makes this community special—recognizing the people and teams who are doing meaningful work in support and service management.
Congratulations again to all of our award recipients, including John Cook from Simpson Strong-Tie, our local Analyst of the Year. It was great to celebrate the impact happening across our community.
And one theme continues to surface in those conversations:
AI is no longer theoretical—it’s actively being explored and applied in real support environments.That’s exactly where we’re heading next.
Join Us April 16
AI in Action: Real Stories from Support Operations
📍 Fenwick, Mountain View
⏰ 4:00–6:00 PMWe’re bringing back our Round Table Forum, focused on the practical use of AI in IT support and service operations.
This session will feature:
- Brief introductions from table leaders sharing how they are exploring AI
- Facilitated roundtable discussions with peers
- Open conversation about what’s working, what’s not, and what’s next
We’re also excited to have Dan Turchin, CEO of PeopleReign, serving as facilitator—helping guide the conversation and connect insights across the room.
Why Attend
This is not a presentation—it’s a conversation with your peers.
Whether you are:
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Actively implementing AI
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Piloting tools like Copilot
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Or just starting to explore
You’ll walk away with practical ideas, real-world perspectives, and new connections.
👉 Register here:
https://www.sfhdi.org/events/2026-april-practical-ai -
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Communications Teresa Pelley (Admin) posted an articleGrowing People While Modernizing Service see more
Growing People While Modernizing Service
The latest issue of HDI SupportWorld highlights an important theme for service and support leaders: moving forward requires investing in both people and technology. As AI and automation continue to change how support is delivered, strong leadership, professional development, and human expertise remain just as important.
One article explores the value of mentorship in leadership. Rocky McGuire shares how reaching out to someone he admired professionally ultimately led to a mentoring relationship that helped shape his career. It is a great reminder that mentors do not always appear on their own. Sometimes we have to make the first move, ask for guidance, and build relationships with people who can challenge us and help us grow.
The newsletter also looks at modernizing service and support. Mike Hanson emphasizes that modernization should not simply mean replacing people with AI. Instead, organizations can use AI and self-service for routine tasks while allowing support professionals to focus on more complex work that requires experience, problem-solving, and human interaction. The goal is not fewer people—it is using people's talents where they can provide the most value.
Finally, HDI is encouraging service and support professionals to share what they have learned. The Call for Speakers for HDI Service & Support World opens September 8, with proposals due October 2. First-time speakers are encouraged to participate, with coaching and mentoring opportunities available to help them take that first step.
This issue is a good reminder that the future of service management is not just about new technology. It is about developing people, sharing knowledge, building relationships, and being willing to grow.
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Communications Teresa Pelley (Admin) posted an articleEpisode 37: AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever see more
AI is changing how IT teams work — but it hasn't changed what makes a great leader. In this episode of Bytes & Banter, host Rocky sits down with N.J. Robinson, founder and president of Hi-Tech Leadership and two-time HDI Top 25 Thought Leader, to talk about leading with authenticity, integrity, and human connection as AI reshapes the workplace.
N.J. shares his "Four Shifts" framework for making the leap from technical expert to strategic leader — Identity, Value Creation, Behaviors, and Competencies — and makes a compelling case for "followership" as an overlooked but essential leadership skill.
In this episode:
- Why AI raises the bar for leadership instead of lowering it
- Why your organization's values shouldn't bend to fit new technology
- The risk of losing creativity and critical thinking in an AI-first workplace
- N.J.'s Four Shifts framework for becoming a strategic leader
- Why learning to follow well is essential preparation for leading well
Listen, Watch, and Join the Conversation
▶️ Watch this episode on YouTube
Catch the full video here of Episode 37: AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever
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Communications Teresa Pelley (Admin) posted an articleFrom Asset Management to AI: Practical Lessons for Better IT Service see more
From Asset Management to AI: Practical Lessons for Better IT Service
This week’s HDI SupportWorld reminds us that improving IT service doesn’t always require a complicated approach. Sometimes the best lessons come from trying something new, focusing on the basics, and learning from others.
Matt Beran takes a creative look at Hardware Asset Management through his experience building video games about asset management. His experience reinforces some of the fundamentals of good HAM: reliable data, cleaner audits, and fewer surprises. It’s a great reminder that strong processes and accurate information are still at the heart of effective IT management.
Rachel Mulry shifts the conversation to AI and encourages organizations to find the right balance when developing an AI strategy. Rather than rushing to adopt AI simply because it is available, organizations should first look at workforce readiness, data quality, and the actual problem they are trying to solve. Successful AI adoption should be intentional, measurable, and tied to real business needs.
Finally, HDI and ICMI are bringing the community together for a September Idea Exchange focused on real-world AI. The “AI Show & Tell: Real-World Hack Swap” will give support professionals an opportunity to share the prompts, workflows, automations, tips, and tricks they are already using.
Across all three topics, there’s a common theme: start with the problem, get the fundamentals right, and learn from each other. Whether we’re talking about asset management or artificial intelligence, technology delivers the most value when it helps us work smarter and provide better service.
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About SFHDI
The San Francisco Bay Area HDI chapter is a dynamic group of IT Service and Support Professionals who meet regularly to share ideas, best practices, provide educational opportunities and build business relationships. From first level resolvers to seasoned corporate leaders, our members represent market-leading companies across multiple verticals including retail, healthcare, education, technology, and finance in the greater Bay Area. Grow your business acumen and drive your career forward.
Our primary value is our members. If you're not an HDI member and are interesting in learning about membership, click here to learn about the benefits or contact us at bayareahdi@gmail.com.
If you would like to learn more about our chapter's board members or for more information, please feel free to contact any member of the board through the Chapter Leaders page.
Want to start or engage in discussions with the Board or your peers? Please join us on Facebook and LinkedIn.
Come network with @SFHDI #Comenetworkwithus
