Thank you to our sponsors Splashtop, InvGate, PeopleReign and DriveSavers.
https://www.sfhdi.org/sponsors_page
AI in Action: Real Stories from Support Operations
Date: April 16, 2026
Time: 4:00 – 6:00 PM
Location: Fenwick, 801 California St., Mountain View
Our popular Round Table Forum returns this April—focused on how organizations are actually using AI in IT support and service operations.
This session goes beyond the hype to explore real-world strategies, lessons learned, and practical applications from teams in the field.
We’ll begin with short introductions from our table leaders, each sharing how their organization is exploring AI to improve support efficiency, knowledge management, and the end-user experience.
Attendees will then join facilitated roundtable discussions to exchange ideas, ask questions, and learn from peers.
We’re excited to have Dan Turchin, CEO and Founder of PeopleReign, the leading AI platform for IT and HR employee service, serving as our event facilitator—helping guide the conversation and bring together insights from across the room.
Discussion topics may include:
- Using Microsoft Copilot and other AI tools in support workflows
- Training teams and driving adoption
- Balancing automation with human expertise
- Exploring low-code and open AI solutions
What to Expect
This is a highly interactive, in-person event designed for conversation—not presentations.
You’ll have the opportunity to:
- Join small-group discussions with experienced practitioners
- Learn what’s working (and what’s not) across different organizations
- Build connections with others navigating similar challenges
What to Bring
Bring your questions, experiences, and ideas.
Whether you’re actively implementing AI or just getting started, this is your chance to learn from the SFHDI community and walk away with practical insights you can apply right away.
Facilitated by
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Dan TurchinCEO & Founder, PeopleReign Event Facilitator Dan will open the session and help guide the conversation throughout the event. He is also the host of the AI and the Future of Work podcast and brings deep experience in AI, service management, and product leadership. |
Table Leaders
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Tyler NittaSenior Manager of Support Services, Simpson Strong-Tie Moving the Needle on AI Adoption: Meeting Users Where They Are AI adoption doesn’t happen by accident—it takes vision, commitment, and a plan. Tyler will share how teams can meet users at different levels of understanding and build the right support model. The focus is on moving from experimentation to meaningful, sustained impact. |
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Fernan KalawTucows Leading Through AI-Driven Change AI is reshaping roles—and with that comes uncertainty. This discussion explores how leaders can help teams navigate change, redefine their value, and adapt as expectations shift. The focus is on leading through transition with clarity, empathy, and direction. |
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Saagar PatelSenior IT Support Engineer, Box No Code, No Problem: AI in Day-to-Day Operations AI is quickly becoming part of everyday support work—not just for developers, but for IT teams across the enterprise. Saagar will share how his team is using AI tools operationally, including service desk automation and no-code solutions. Practical examples you can apply right away. |
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Mandy HuthCISO, Ultra Clean Technology (UCT) Teach, Then Trust: AI Literacy as Governance How do organizations balance open access to AI with effective risk management? Mandy will explore how improving AI literacy across teams can serve as a powerful governance approach. The focus is on enabling smarter use of AI while maintaining appropriate oversight. |
When
Location
- Fenwick, 801 California St. in Mountain View
