SFHDI - AI in Action: Real Stories from Support Operations

Thank you to our sponsors Splashtop, InvGate, PeopleReign and DriveSavers. 

https://www.sfhdi.org/sponsors_page

AI in Action: Real Stories from Support Operations

Date: April 16, 2026
Time: 4:00 – 6:00 PM
Location: Fenwick, 801 California St., Mountain View

Our popular Round Table Forum returns this April—focused on how organizations are actually using AI in IT support and service operations.

This session goes beyond the hype to explore real-world strategies, lessons learned, and practical applications from teams in the field.

We’ll begin with short introductions from our table leaders, each sharing how their organization is exploring AI to improve support efficiency, knowledge management, and the end-user experience.

Attendees will then join facilitated roundtable discussions to exchange ideas, ask questions, and learn from peers.

We’re excited to have Dan Turchin, CEO and Founder of PeopleReign, the leading AI platform for IT and HR employee service, serving as our event facilitator—helping guide the conversation and bring together insights from across the room.

Discussion topics may include:

• Using Microsoft Copilot and other AI tools in support workflows
• Training teams and driving adoption
• Balancing automation with human expertise
• Exploring low-code and open AI solutions

What to Expect

This is a highly interactive, in-person event designed for conversation—not presentations.

You’ll have the opportunity to:

• Join small-group discussions with experienced practitioners
• Learn what’s working (and what’s not) across different organizations
• Build connections with others navigating similar challenges

What to Bring

Bring your questions, experiences, and ideas.

Whether you’re actively implementing AI or just getting started, this is your chance to learn from the SFHDI community and walk away with practical insights you can apply right away.