SFHDI - Cybersecurity from the Service Desk Inward

Cybersecurity from the Service Desk Inward

Date: October 13, 2026
Time: 3:00 - 5:00 PM
Location: Netflix, 121 Albright Way, Los Gatos, CA | Building G

Security doesn't start in the SOC. It often starts with the service desk.

The service desk is increasingly on the front line of cybersecurity. Password resets, MFA issues, account recovery, suspicious requests, and social engineering attempts can all be early indicators of a security incident—but are support teams equipped to recognize them and know when to escalate?

Join SFHDI for an interactive conversation bringing together IT service management, cybersecurity, identity and access management, and enterprise technology leaders to explore how these teams can work together to protect the organization.

We'll look beyond security tools and policies to examine what actually happens when a potential threat reaches the service desk.

What We'll Explore

• How service desk teams can serve as an early-warning security sensor
• What support teams may see before security teams do
• Phishing, social engineering, MFA fatigue, and identity-based attacks
• Identity verification and secure account recovery
• Escalation paths that work—and those that don't
• How support and security teams can build stronger partnerships
• Practical ways to strengthen security without sacrificing the customer experience

Join Us in Los Gatos

This event will be streamed for those who can't attend in person, but the best way to experience the conversation is to join us in Los Gatos.

In-person attendees will have the opportunity to connect with fellow IT, service management, cybersecurity, and technology professionals, participate in the discussion, and continue the conversation with speakers and peers before and after the program.

Come for the conversation. Stay for the connections.

Whether you lead a service desk, work in IT support, manage identity and access, respond to security incidents, or are responsible for protecting the technology your organization depends on, you'll leave with practical ideas you can take back to your team.

Come explore what happens when the service desk becomes part of the security team—not just the team that answers the phone.