Our recent SFHDI Awards Celebration was a great reminder of what makes this community special—recognizing the people and teams who are doing meaningful work in support and service management.
Congratulations again to all of our award recipients, including John Cook from Simpson Strong-Tie, our local Analyst of the Year. It was great to celebrate the impact happening across our community.
And one theme continues to surface in those conversations:
AI is no longer theoretical—it’s actively being explored and applied in real support environments.
That’s exactly where we’re heading next.
Join Us April 16
AI in Action: Real Stories from Support Operations
đź“Ť Fenwick, Mountain View
⏰ 4:00–6:00 PM
We’re bringing back our Round Table Forum, focused on the practical use of AI in IT support and service operations.
This session will feature:
- Brief introductions from table leaders sharing how they are exploring AI
- Facilitated roundtable discussions with peers
- Open conversation about what’s working, what’s not, and what’s next
We’re also excited to have Dan Turchin, CEO of PeopleReign, serving as facilitator—helping guide the conversation and connect insights across the room.
Why Attend
This is not a presentation—it’s a conversation with your peers.
Whether you are:
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Actively implementing AI
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Piloting tools like Copilot
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Or just starting to explore
You’ll walk away with practical ideas, real-world perspectives, and new connections.
👉 Register here:
https://www.sfhdi.org/events/2026-april-practical-ai