Why 95% of AI Projects Fail to Deliver ROI 
and How to Fix It

• Time:    11:30 am | Networking and Introductions
                12 Noon - 1 pm | Program 

• Location:  Virtual (Link will be provided upon registration)

More than 90% of AI initiatives never deliver measurable value. In service and support it’s not about the technology, it’s how success is defined, who owns it, and knowing what “good” looks like.

In this interactive virtual workshop, you’ll learn a proven path to avoid becoming part of that 95%. Designed specifically for ITSM and help-desk leaders, this workshop gives you a practical, actionable framework to define goals, clarify ownership, and validate readiness before committing time or resources to your next AI project.

This event is free for everyone, but our work is funded by our members. Not a member yet? Join here.

About our Speaker:

Benjamin Queen is an AI & Service Innovation Advisor/Practitioner with more than two decades of experience helping organizations turn technology investments into measurable business results. His work spans the design, development and deployment of programs that advance technology fluency, responsible innovation, AI literacy, governance, workflow automation and digital adoption. Over his career, he has consulted for and worked with companies including Splashtop, Juniper Networks, PriceWaterhouseCoopers, American Express, NYMEX, Marsh & McLennan, Federal Express, UPS and Goldman Sachs. Today, Ben focuses on helping IT service and support leaders integrate emerging technologies responsibly while ensuring every initiative delivers visible improvements in speed, quality and customer satisfaction through practical, results-driven execution.