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Awards AOY

  • Larry Motsenbocker posted an article
    Meet our 2020 Service and Support Analyst see more

    The San Francisco Bay Area 2020 Service & Support Analyst nominees and winner were introduced during the West Coast Chapters awards program on December 3. You can see the complete awards program on our YouTube channel. https://www.youtube.com/watch?v=Sg1jqrgfnOc

    (The SFHDI specific nominations begin at around 50 min.)

    The runner-up for the award is Rahul Khandalkar of Nutanix.

    "When Rahul is on frontline answering customer calls or taking over escalated cases from the duty manager. He quickly determines the expectations, maintains smooth communication with customers, support management and builds empathetic perception about the support culture. From the start of joining the company, he was a good listener and provided feedback to his peers. He became the highest case closer, effective communicator and assisting on new product support workflow to be promoted faster than his peers to senior engineer roles. He is admired by his peers for knowledge, having a good sense of humour and helpful nature."

    The award winner fom First American Title, Keith D. Hughes.

    Keith D. Hughes won the SFHDI 2020 Service and Support Analyst award.

    One story shared about Keith was "When the pandemic hit the bay area and we were in a lockdown, Keith assisted the office workers in Concord to pack their monitors, computers, docking stations, keyboards, and mice and shipped them home. Then he assisted them in setting up each computer at home over the phone making sure they were up and running in no time. When the company decided that the entire works could work from home, Keith used his experience to create a national plan and assisted the desktop team in moving the entire workforce home and fully functional with a couple of weeks."

    As the SFHDI local chapter winner, he will be proceeding to the regional competition

    San Francisco is excited to present the SFHDI local chapter 2020 Service and Support Analyst winner and runner-up.

     

     December 11, 2020
  • Terri Walint Oropeza posted an article
    Simply the Best! come help us celebrate see more

     

     Thursday, December 12, 2019

    Time: 4:30 to 6:30 pm

    Go Pro - 3025 Clearview Way San Mateo, CA 94402

    Hors d'oeuvres and refreshments will be served. This event is FREE for HDI members, nominees+guests and students. Non-member cost is $10.00

    Special thanks to Go Pro for hosting our location

     

     

    Best Service and Support Analyst Award Nominee

    Sergio O'Connor - Go Pro

    This award recognizes a first level support analyst that exemplifies the best qualities among the practitioners in our local chapter who possess the knowledge and skills required to provide quality service and support for customers.

    Best Service and Support Technician Award Nominees

    Ngoc Nguyen - Ellie Mae
    Joseph Lipsig - DeAnza College

    This award is given to a desktop support technician who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.


    Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintained the highest standards of quality and customer satisfaction. Every finalist gets one free pass to attend the award ceremony, hosted at one of HDI's two annual events. More information on HDI awards is here.

     November 11, 2019